Exchange and Return Policy

At Soleil, your satisfaction is our priority, and we are committed to providing high-quality products.

In accordance with the regulations issued by the Ministry of Commerce regarding custom-made items, products tailored to a customer's specific request are generally not eligible for exchange or return, except in certain cases.

We strongly advise you to:

Carefully select the correct size before placing your order.
Review our policies before finalizing your purchase.
Check the product details and fabric specifications provided on each product page.

Please note that Soleil is not responsible if a customer is unfamiliar with the type or material of the fabric, as all relevant product and fabric details are clearly provided on the product page.

1. Eligible Cases for Returns

Returns are permitted only in the event of a verified manufacturing defect, including:

A tear in the abaya: Must be documented with both a photo and a video.
Receipt of a damaged item: Must be documented with both a photo and a video.

Please note:

Returns are not accepted if a suitable replacement is available.
Items that have been used or altered are not eligible for exchange or return.

2. Eligible Cases for Exchanges

An order may be exchanged only in the following circumstances:

An error in measurements made by the store.
Receipt of an item different from the one originally ordered.

3. Terms and Conditions for Returns and Exchanges

Requests for returns or exchanges must be submitted within 24 hours of the purchase date.
Customers must drop off the package at the nearest shipping company branch within 24 hours of receiving the shipping label.
Soleil will cover return shipping costs if the product has a verified manufacturing defect.
Returns are not accepted if a suitable replacement is available.
Items that have been used or altered are not eligible for exchange.
Once the item is received, Soleil will inspect it to verify the reported defect before approving the return.

4. Cases Where Returns or Exchanges Are Not Accepted

Return or exchange requests will be rejected in the following cases:

The return or exchange request is submitted after the permitted period.
The damage results from improper use or storage and is not covered by the warranty.
The customer is dissatisfied with the type or texture of the fabric.
Loose threads are present, as they are not considered a manufacturing defect. They should be trimmed carefully with scissors and must not be pulled.
The order has been altered by the customer.

5. Refund Processing Time

Approved refunds will be processed within 1 to 14 business days.